Frequently Asked Question's - GeoArm Security®

Please email us at support@geoalarm.com. Our team will review your message and get back to you as soon as possible.

GeoArm Sales, Tech Support, and Customer Support:

To contact GeoArm Security customer support team by phone, you can dial our toll-free main office phone number at 1-877-443-6276 (Monday - Friday, 9:00 AM - 5:00 PM EST).

For technical support, sales support, or any customer support inquiry, simply call the number listed above and follow the prompts to be connected to the appropriate department. The customer service representatives at GeoArm Security are available to assist you with any questions or concerns you may have. If you reach us outside of our phone support hours, please leave a message and we'll get back to you as soon as possible.

GeoArm 24/7 Live Central Monitoring Station:

To contact GeoArm Security's central station operators by phone, you can dial our toll-free main office phone number at 1-877-443-6276 and press Option 9 (Monday - Sunday, Available 24/7/365).

For assistance with alarm signal testing, placing your system on test, or verifying signals, please contact our Central Station directly. Our team is available to ensure your system is functioning properly and to help prevent any false dispatches during testing.

To contact GeoArm Security by snail mail, you can send your inquiries or correspondence to the below mailing address. Please remember to include your best contact information so they we get back in touch with you.

1. Complete Application Form: Fill out the certificate of alarm provided by GeoArm. This may include personal information, system details, and your monitoring plan specifics.

2. Payment: There is a $10 one-time processing fee associated with obtaining the certificate. Ensure you understand any costs involved and make the necessary payment.

3. Certificate Sent: Once your application is processed and approved, GeoArm will issue your Certificate of Alarm Monitoring directly to your Insurance Agent. This certificate can be used for insurance purposes or to comply with local regulations.

Click Here to learn how to update your credit card on file.

Click Here and select the appropriate new customer information monitoring form.

Click Here to learn how to find your GeoArm.com order number (e.g. GEO-XXXXX).

Click Here to schedule your new/existing system alarm monitoring activation.

Click Here to book your remote technical support appointment.

Click Here and choose the interactive alarm monitoring app you want to download.

Follow the below steps:
 1. Read the GeoArm Return Policy listed on the top of this page.
 2. Complete the return/refunds form listed below and submit to Company within thirty (30) days, starting from the date product was delivered.
 3. In addition to the products, all manuals, warranty and literature must be unmarked and included.
 4. Items must be unopened, in new and resalable condition. All packaging material (not torn or damaged) must be included.
 5. Place smaller manufacturer branded boxes in a larger corrugated box with packing paper and write the Account Number (or Order Number) on the outside of the corrugated box.
 6. Purchaser is responsible for any return shipping expenses and it is recommended that Purchaser purchase shipper's insurance.
 7. Make sure to record the shipping tracking number for the product return package.
 8. Return merchandise must be sent back to our address at GeoArm Security, 1133 Old Okeechobee Rd, West Palm Beach, FL 33401, within ten (10) days after the approval of a return.

Please Note: All product returns require written authorization, from a GeoArm team member, prior to shipment back to Company.

Make sure to call GeoArm's central alarm monitoring station (Monday to Sunday) to put your account on test while you replace the batteries of your security devices. This test is done free of charge for our monitoring clients.

Click Here and select the appropriate alarm monitoring service and proceed to online checkout.

Your first bill may appear higher than expected due to a prorated amount for the portion of the month that your monitoring system went online. This means that you are charged for the days your system was active in that month, in addition to the regular monthly fee for the upcoming month of service.

Additionally, if there were any past-due amounts on your account, those would also be included in your bill. The automated alarm monitoring charge typically occurs between the 10th and 15th of each month, so it's important to keep track of your billing cycle to avoid surprises.

Yes (We accept Amex®, Discover®, MasterCard® and Visa®).

Not available for recurring billing (only for part orders).

Not available for recurring billing (only for part orders).

Not available for recurring billing (only for part orders).

The PayPoint payment software utilizes point-to-point encryption (P2PE).

If applicable, any past-due balance will be charged on the provided card.

The automated alarm monitoring charge will occur between the 10th and 15th of every month in advance on the credit card for the upcoming month of service.

We do business throughout the United States (US) and collect sales tax according to the particular states applicable law. If the law regarding any states sales tax changes, we are permitted to collect the appropriate sales tax at that time and correctly apply it on customer's credit card. In the event a customer is charged more or less sales tax than the law dictates in his/her specific location, it is the customer's responsibility to notify us and/or pay the appropriate taxes.

Click Here and submit the form to cancel your alarm monitoring services.